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What Does
a Scorecard Look Like?
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“If you want to retain those who are present, be loyal to those who are absent.” -- Dr. Stephen Covey, The Seven Habits of Highly Effective People |
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“Learning cannot be disassociated from action.” -- Peter Senge, The Fifth Discipline |
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“The most important measures are both unknown and unknowable.” -- W. Edwards Deming, Out of the Crisis |
What does a balanced scorecard look like?
An example scorecard for an injection molding department is shown below. In this example, the red figure in each column corresponds to the actual performance that the workgroup realized during the most recent month. In the case of safety, this workgroup chose to make it an "all or nothing" scoring process - any number of lost time accidents in the month would cause them to lose all of their points for the Safety performance area.
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Safety
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Quality
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Quality
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Efficiency
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Cost
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People
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# of LT Accidents |
Total Rework Pounds
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Total Scrap Pounds
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Production Efficiency
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Cost per Pound
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Internal Customer
Satisfaction
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Possible Score
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0
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< 1,000
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< 50#
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> 99%
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< .155
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> 95%
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10
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1,000
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50
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98.5
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.155
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94
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9
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2,000
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100
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98
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.160
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93
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8
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3,000
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150
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97.5
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.165
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92
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7
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4,000
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200
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97
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.170
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91
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6
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5,000
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250
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96.5
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.175
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90
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5
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6,000
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300
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96
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.180
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89
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4
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7,000
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350
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95.5
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.185
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88
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3
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8,000
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400
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95
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.190
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87
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2
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9,000
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450
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94.5
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.195
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86
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1
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1 or more
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> 10,000
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> 500#
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< 94.5%
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> .195
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< 86%
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0
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0
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3,100#
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275#
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96.3%
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$.184
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90%
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ACTUAL
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10
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7
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4
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5
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3
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5
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Points Earned
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5
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4
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4
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4
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4
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4
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Weight
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50
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28
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16
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20
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12
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20
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Score
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Total Workgroup Score
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146
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Also note in this example that while the Quality performance area has a weight of '4' relative to the others (Safety appears to be the most important), it actually carries a total weight of '8' because there are two quality measures, and only one measure for each of the other performance areas. In this example, the workgroup earned 146 points for the month, or 58% of the total points possible (250).
Would You Like to Learn More?
Click on one of the following links to learn even more about Great Systems! and the types of systems improvements I can help you make:
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Great Systems! home page |
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Systems Change: The Key to Getting Better Results |
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Do You Need Great Systems! |
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Types of Systems I Can Help You Improve |
“The only thing I know is that I do not know it all.” -- Socrates
| Copyright ©
2005, Great Systems! Last Revised - October 19, 2005 |
Contact me at: kevin@greatsystems.com |