What Does a Scorecard Look Like?
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“If you want to retain those who are present, be loyal to those who are absent.”

-- Dr. Stephen Covey, The Seven Habits of Highly Effective People

“Learning cannot be disassociated from action.”

-- Peter Senge, The Fifth Discipline

“The most important measures are both unknown and unknowable.”

-- W. Edwards Deming, Out of the Crisis

 

What does a balanced scorecard look like?

An example balanced scorecard for an injection molding department is shown below. In this example, the red figure in each column corresponds to the actual performance that the workgroup realized during the most recent month. In the case of safety, this workgroup chose to make it an "all or nothing" scoring process - any number of lost time accidents in the month would cause them to lose all of their points for the Safety performance area.

 

Safety
Quality
Quality
Efficiency
Cost
People

# of LT Accidents

Total Rework Pounds
Total Scrap Pounds
Production Efficiency
Cost per Pound
Internal Customer Satisfaction
Possible Score
0
< 1,000
< 50#
> 99%
< .155
> 95%
10
1,000
50
98.5
.155
94
9
2,000
100
98
.160
93
8
3,000
150
97.5
.165
92
7
4,000
200
97
.170
91
6
5,000
250
96.5
.175
90
5
6,000
300
96
.180
89
4
7,000
350
95.5
.185
88
3
8,000
400
95
.190
87
2
9,000
450
94.5
.195
86
1
1 or more
> 10,000
> 500#
< 94.5%
> .195
< 86%
0
0
3,100#
275#
96.3%
$.184
90%
ACTUAL
10
7
4
5
3
5
Points Earned
5
4
4
4
4
4
Weight
50
28
16
20
12
20
Score
Total Workgroup Score
146

 

Also note in this example that while the Quality performance area has a weight of '4' relative to the others (Safety appears to be the most important), it actually carries a total weight of '8' because there are two quality measures, and only one measure for each of the other performance areas. In this example, the workgroup earned 146 points for the month, or 58% of the total points possible (250).

Click on one of the following links to learn even more about how my balanced scorecards workbook or workshop can help you put balanced scorecards in place:

"Balanced Scorecards " workbook overview
Workbook table of contents
Example scorecard implementation checklist
Measurement Power System

 

Would You Like to Learn More About Great Systems?

Click on one of the following links to learn even more about Great Systems! and the types of systems improvements I can help you make:

Great Systems! home page
Systems Change: The Key to Getting Better Results
Do You Need Great Systems!
Types of Systems I Can Help You Improve

 

“The only thing I know is that I do not know it all.” -- Socrates

 
Copyright © 2008, Great Systems!
Last Revised - November 19, 2008
Contact me at: kevin@greatsystems.com