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Pursuing Process Excellence in Health Care |
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“Together everyone achieves more.” -- Who knows, but it makes sense! |
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“Teamwork is the fuel that allows common people to produce uncommon results.” -- Successories poster |
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“Effective teams are a necessary part of any high performance organization.” -- Kevin McManus, the Systems Guy |
"Pursuing Process Excellence in Health Care "
How to Apply Process Excellence Practices
Workbook Table of Contents
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Workbook Sections |
Page
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Pursuing Process Excellence in Health Care |
1 |
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Why Use Baldrige? |
11 |
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How Great are Your Results? |
21 |
| What is a Process? |
33 |
| Evaluating Process Effectiveness |
45 |
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Process Excellence From the Inside Out |
53 |
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Examples of Best Practice Health Care Approaches |
65 |
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Does Our Culture and Leadership Support the Pursuit of Process Excellence? |
83 |
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Identifying and Removing Process Excellence Transition Barriers |
91 |
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Workbook Exercises |
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Defining Workshop Expectations |
9 |
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"Are We Making Progress as Leaders?" Assessment |
17 |
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Results Interpretation |
31 |
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Defining Health Care Processes |
41 |
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Defining Value Streams (Take Home Exercise) |
43 |
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Creating the Organizational Profile (Take Home Exercise) |
47 |
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Find the Approach |
50 |
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Process Item Assessment |
51 |
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Creating Your Scorecard and Dashboard (Take Home Exercise) |
63 |
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Identifying and Minimizing Process Excellence Transition Barriers |
99 |
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Defining Personal Next Steps |
101 |
In this workbook, the basics of the Malcolm Baldrige National Quality Award are explained as they relate to a health care setting. Numerous examples from past health care Award recipients are also included to help illustrate how these organizations have made process excellence a daily reality. In addition to covering the basics of the Baldrige award criteria and scoring guidelines, this workbook contains 11 different exercises that are designed to help you identify process excellence transition barriers, evaluate the work systems you currently have in place, reinforce the need for daily tool use, and redesign the jobs of your leaders to make them more patient satisfaction, patient safety, and waste reduction focused.
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“The only thing I know is that I do not know it all.” -- Socrates
| Copyright ©
2008, Great Systems! Last Revised - March 24, 2008 |
For more information, pricing, or to place an order, please contact me at: kevin@greatsystems.com |