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14 05, 2017

Measuring Safeguard Effectiveness

By | 2017-05-14T10:13:38+00:00 May 14th, 2017|Measurement, Safety Systems|Comments Off on Measuring Safeguard Effectiveness

Measuring Safeguard Effectiveness By Kevin McManus, Chief Excellence Officer, Great Systems After posting my article on evaluating safeguard effectiveness, I received several requests regarding HOW this can be accomplished. How are you measuring safeguard effectiveness? Over the past few weeks, as I have thought about this question and explored it further in additional TapRooT® root [...]

30 04, 2017

The Real Lean Upside

By | 2017-04-30T06:41:18+00:00 April 30th, 2017|Customer Amazement, Lean Six Sigma, Process Improvement|Comments Off on The Real Lean Upside

Experiencing the Real Lean Upside By Kevin McManus, Chief Excellence Officer, Great Systems One way to shoot me off on a lengthy rant is to bring up the lean six sigma subject in conversation. Why does this topic touch such a nerve with me? It’s not because I disagree with the concepts. In fact, I [...]

17 04, 2017

How Great is Your Safety Culture?

By | 2017-04-17T12:47:46+00:00 April 17th, 2017|Safety Systems|Comments Off on How Great is Your Safety Culture?

How Great is Your Safety Culture? By Kevin McManus, Chief Excellence Officer, Great Systems Over my career, I have had the chance to interact with many different safety cultures, some great and some not so great. Each site I have gone to, and in many cases, each department, had its own safety culture. There is [...]

11 04, 2017

Six Key Questions Problem Solvers Fail to Ask

By | 2017-04-11T18:30:51+00:00 April 11th, 2017|Process Improvement, root cause analysis, Safety Systems|Comments Off on Six Key Questions Problem Solvers Fail to Ask

Six Key Questions Problem Solvers Fail to Ask By Kevin McManus, Chief Excellence Officer, Great Systems Whenever I talk to groups about incident investigations in the TapRooT® root cause analysis courses I facilitate, I kick off the dialogue by telling the group that I did 25 years of relatively weak investigations before the light bulb [...]

6 04, 2017

Closing Our Work System Deployment Gaps

By | 2017-04-10T08:23:38+00:00 April 6th, 2017|Organizational Ergonomics, Process Improvement|Comments Off on Closing Our Work System Deployment Gaps

Closing Our Work System Deployment Gaps By Kevin McManus, Chief Excellence Officer, Great Systems As I post this article, I am about to begin  my eighteenth year as a national Examiner for the Malcolm Baldrige Performance Excellence Award. This privilege affords me the chance to learn from the best companies with each annual award cycle. I [...]

1 04, 2017

Exploring Barriers to Process Improvement

By | 2017-04-10T08:23:38+00:00 April 1st, 2017|Lean Six Sigma, Process Improvement|Comments Off on Exploring Barriers to Process Improvement

What’s Killing Your Improvement Efforts By Kevin McManus, Chief Excellence Officer, Great Systems Most organizations want to improve.  For example, lean six sigma was recently, and may still be, the hot improvement topic.  As time progresses, we will watch this improvement effort fade in popularity, This effort will be replaced by something that may sound [...]

31 03, 2017

The Psychology of Failing Fixes

By | 2017-04-10T08:23:39+00:00 March 31st, 2017|Process Improvement, root cause analysis|Comments Off on The Psychology of Failing Fixes

The Psychology of Failing Fixes After tens of thousands of corrective and preventive actions have crossed my eyes and passed through my ears over the past thirty plus years, I began to see a definite pattern. It wasn’t the obvious ‘weak fix’ pattern most people see in their organizations. You know what the favorite fixes [...]

29 03, 2017

Where’s the Waste in Your Work Processes?

By | 2017-04-10T08:23:39+00:00 March 29th, 2017|Lean Six Sigma, Measurement, Process Improvement|Comments Off on Where’s the Waste in Your Work Processes?

Where’s the Waste? Over the past year, I have become thoroughly convinced of one thing – if leaders really knew the daily cost of the waste all of their work processes were creating, they would make very different decisions. Do you really know where all of your process waste streams are? Do you know [...]

18 03, 2016

Customer Service Calls

By | 2017-04-10T08:23:39+00:00 March 18th, 2016|Customer Amazement, Process Improvement|Comments Off on Customer Service Calls

Your Customer Service Calls May be Monitored by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems Having just spent twenty five minutes on hold, being bounced between four different people, and being told every fifteen seconds that my call was very important to them, I felt compelled to make a few comments about [...]

16 03, 2016

Evaluating Safeguard Effectiveness

By | 2017-04-10T08:23:39+00:00 March 16th, 2016|root cause analysis, Safety Systems|Comments Off on Evaluating Safeguard Effectiveness

Evaluating Safeguard Effectiveness by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems Back when my son has just become a teenager, I included a hike up Half Dome, the iconic monolith in Yosemite National Park, as a side hike during one of our summer vacation visits. The rock did not look that imposing [...]

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