How Error Proof are Your Processes?
Six sigma levels of quality cannot be achieved by asking people to be careful or disciplining those who goof. Instead, we have to error proof our work processes to sustain excellent levels of performance.
Why do so many people struggle to capture their key process errors that occur daily? How can we anticipate, and minimize, the potential for human error as work systems are designed and improved? How can a work system be designed to achieve very low error rates on a consistent basis? How do you get your teams to consistently use error reduction techniques? The key lies in using proven work system designs and practices to help minimize the daily potential for human error. This book contains many best practices to help you achieve this goal.
Significant examples of success – where error and incident rates are very low – do exist. The Blue Angels excel at work planning and review. Pal’s quick serve restaurant chain has a superior training and certification system. Oil field workers consistently achieve near zero safety incident levels that many organizations would consider as being unobtainable. How do these groups of people find ways to standardize their work practices and minimize errors in very dynamic settings? The Error Proof book and workshop will show you how to apply multiple ‘best in class’ work system designs and practices, and in turn, help you accelerate your performance improvement efforts.
EXPLORE More: Process Improvement Strategies